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TERMS OF SERVICE

Terms of Service

Last updated: 24 October 2026

1. Overview

Welcome to Teber. These Terms of Service (the "Terms") govern your access to and use of the website teber.co.uk (the "Site") and any purchase of products offered on the Site. The Site is operated by HISOKA SAS, a French simplified joint-stock company (société par actions simplifiée) with a share capital of 10,000 €, registered under SIRET number 989 850 680 00012, with its registered office located at 1 Rue Marguerin, 75014 Paris, France, and operating under APE code 47.91A. HISOKA SAS trades under the brand name "Teber".

HISOKA SAS benefits from the French VAT exemption scheme known as franchise en base de TVA under Article 293 B of the French General Tax Code (Code général des impôts). As a result, the company applies its French VAT exemption where applicable; any applicable taxes and charges are included in the total shown before payment, and HISOKA SAS does not hold a VAT identification number.

By accessing the Site, browsing our products or placing an order, you confirm that you have read, understood and accepted these Terms. If you do not agree with any part of these Terms, please do not use the Site or place an order. We recommend that you save or print a copy of these Terms for your records.

2. Eligibility and account

To purchase from Teber you must:

  • Be at least 18 years old and have the legal capacity to enter into a binding contract under the laws applicable to you.
  • Be a consumer acting outside the scope of a trade, business, craft or profession.
  • Reside in the United Kingdom and provide a valid UK delivery address. Teber currently sells and ships to the United Kingdom only.
  • Provide accurate, current and complete information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of any account credentials and for all activity carried out under your account. Please contact us promptly if you believe your account has been used without your authorisation.

3. Products and pricing

Teber offers a curated selection of consumer products. We make every reasonable effort to display our products and their descriptions, photographs, colours and dimensions as accurately as possible. However, minor variations may occur, and product images are provided for illustrative purposes only.

All prices displayed on the Site are stated in pounds sterling (GBP) and include any applicable taxes payable by the customer. Because HISOKA SAS operates under the French VAT exemption scheme (franchise en base, Article 293 B of the French General Tax Code), any applicable tax treatment is reflected in the checkout total, and no undisclosed charge is added to the price of the products shown on the Site. The displayed price is therefore the final price you pay for the products themselves, before any delivery charges.

Standard UK delivery is free, with no minimum spend. Your full order total is shown before payment. We reserve the right to amend prices and to add, modify or remove products from the Site at any time, but any such changes will not affect orders that have already been accepted by us.

In the unlikely event of an obvious pricing error (for example, a price that is clearly disproportionate to the product's value), we reserve the right to cancel the affected order and provide a full refund, even after we have sent an order confirmation.

4. Orders and acceptance

When you place an order on the Site, you make an offer to purchase the selected products subject to these Terms. The order process involves selecting your items, providing your delivery and billing information, reviewing your order and submitting payment.

After you submit your order, you will receive an automated acknowledgement by email confirming that we have received your order. This acknowledgement does not constitute acceptance of your order.

A binding contract between you and HISOKA SAS is formed only when we send you a separate dispatch confirmation email indicating that your order has been processed and shipped. Until that point, we may decline or cancel an order for any legitimate reason, including stock unavailability, suspected fraud, payment refusal, pricing errors or an inability to deliver to the address provided.

5. Payment

Card payments, when available at checkout, are handled securely by Stripe. Available payment methods are displayed at checkout. HISOKA SAS does not store your full card number or security code.

The order total is shown before you pay. You must be authorised to use the payment method you select, and payment must be successfully authorised before the order is processed.

6. Delivery

Teber ships to the UK delivery areas listed in our Shipping Policy, from fulfilment partners in China. Standard tracked UPS delivery is free, with no minimum spend. Processing takes 1–2 business days and transit takes approximately 3–5 business days: 4–7 business days in total. The daily processing cut-off is 2 pm GMT on business days.

These are estimates. Risk of loss or damage passes to you when you or your nominated recipient physically receives the goods. Please see our Shipping Policy for tracking and assistance with delayed, damaged or missing parcels.

7. Right to cancel (UK 14-day cooling-off period)

As a UK consumer, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order without giving any reason, within a period of 14 calendar days starting on the day after the day on which you (or a third party indicated by you, other than the carrier) take physical possession of the goods.

To exercise your right to cancel, you must inform us of your decision by a clear written statement sent to contact@teber.co.uk before the cancellation period has expired. You may use any clear declaration, including a simple email stating that you wish to cancel your order, with reference to your order number.

If you exercise your right to cancel, you must return the goods to us without undue delay and in any event no later than 14 days after the day on which you communicated your cancellation. Return shipping is free: we provide a prepaid UPS label. No restocking fee is charged.

We will reimburse all payments received from you, including the cost of standard delivery (excluding any supplementary costs arising from your choice of a more expensive delivery method), no later than 14 days after the day on which we receive the returned goods back, or, if earlier, the day on which you provide evidence that you have returned the goods. Refunds are issued using the same payment method that you used for the original transaction, unless expressly agreed otherwise.

8. Returns and refunds

In addition to the statutory 14-day cancellation period, we accept eligible change-of-mind returns within 30 calendar days of delivery. Return shipping is free using our prepaid UPS label, and there is no restocking fee.

See the Refund and Return Policy for conditions, the Carcassonne return address, refund timeframes and help with faulty, damaged or incorrect items. Nothing in these conditions restricts your statutory consumer rights.

9. Warranty

Teber products are covered by a 3-year manufacturer warranty against defects in materials and workmanship, starting on the date of delivery.

The warranty covers manufacturing defects that arise during normal, intended use. It does not cover normal wear and tear, cosmetic wear, accidental damage, misuse, unsuitable cleaning, exposure to excessive moisture or heat, or unauthorised alterations.

To make a claim, email contact@teber.co.uk with your order number, a description of the fault and photographs where available. We will assess the claim and arrange an appropriate repair or replacement at no cost where the warranty applies.

This warranty is additional to, and does not restrict, your statutory consumer rights, including any right to a refund for faulty goods.

10. Intellectual property

All content displayed on the Site, including but not limited to text, photographs, illustrations, graphics, logos, the "Teber" name and brand, product names, layouts and software, is the property of HISOKA SAS or its licensors, and is protected by applicable intellectual property laws.

You are granted a personal, non-exclusive, non-transferable and revocable licence to access and view the Site for private and non-commercial purposes. You may not reproduce, modify, distribute, publicly display, sell or otherwise exploit any part of the Site or its content without our prior written consent, except as expressly permitted by mandatory law.

11. Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under applicable law.

Subject to the foregoing, HISOKA SAS shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity or loss of data, arising out of or in connection with your use of the Site or the products. Our total aggregate liability arising under or in connection with a given order shall, to the maximum extent permitted by law, not exceed the total amount actually paid by you for that order.

Your statutory rights as a UK consumer are not affected by this clause.

12. Privacy and data protection

We are committed to protecting your personal data and processing it in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (EU GDPR). Detailed information on the categories of personal data we collect, the purposes of processing, retention periods, recipients and your rights is provided in our Privacy Policy.

You may exercise your data protection rights at any time, including the rights of access, rectification, erasure, restriction, portability and objection, by contacting us at contact@teber.co.uk.

13. Cookies

See our Privacy Policy for essential cookies and anonymous shop statistics. You can turn statistics off using the control in the footer; Do Not Track and Global Privacy Control signals are respected. This storefront does not use advertising pixels or Google Analytics.

14. Force majeure

HISOKA SAS shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by events beyond its reasonable control, including but not limited to natural disasters, fire, flood, epidemics or pandemics, war, acts of terrorism, civil unrest, strikes, governmental actions, failures of telecommunications networks, or significant disruptions affecting our suppliers or carriers.

If a force majeure event continues for an unreasonable period, either party may terminate the affected contract by written notice, in which case any sums paid for undelivered products will be refunded.

15. Severability and waiver

If any provision of these Terms is found by a competent court or authority to be invalid, unlawful or unenforceable, that provision shall be modified to the minimum extent necessary or, if not possible, severed, and the remaining provisions shall remain in full force and effect.

Our failure or delay to enforce any right or provision of these Terms shall not be construed as a waiver of that right or provision. Any waiver must be explicit and in writing to be effective.

16. Changes to these terms

We may update or modify these Terms from time to time to reflect changes in our business, our services, applicable laws or for any other legitimate reason. The version of the Terms applicable to your purchase is the one in force on the date your order is accepted.

Significant changes will be communicated through a notice on the Site. We encourage you to review the Terms periodically. Your continued use of the Site after any changes have been published constitutes acceptance of the revised Terms.

17. Governing law and jurisdiction

These Terms and any contract concluded under them are governed by French law. Any dispute arising out of or in connection with these Terms shall, subject to the paragraph below, be submitted to the exclusive jurisdiction of the competent courts of Paris, France.

Where you are a consumer resident in the United Kingdom, you continue to benefit from the mandatory protections granted to you by UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms deprives you of those rights, and you may also bring proceedings before the competent courts of the part of the United Kingdom in which you are domiciled.

Before initiating legal proceedings, we encourage you to contact us first so that we can attempt to resolve the matter amicably.

18. Contact us

For any questions, complaints or requests relating to these Terms, your order or your rights, please contact us at:

  • Brand: Teber
  • Company: HISOKA SAS
  • Registered office: 1 Rue Marguerin, 75014 Paris, France
  • SIRET: 989 850 680 00012
  • Share capital: 10,000 €
  • APE code: 47.91A
  • VAT: not applicable (franchise en base, Article 293 B of the French General Tax Code)
  • Email: contact@teber.co.uk

Contact

  • Company name (legal entity): HISOKA SAS — French Société par Actions Simplifiée
  • Trading as: Teber (teber.co.uk)
  • Registered office: 1 Rue Marguerin, 75014 Paris, France
  • Company registration number: 989 850 680 (SIREN, France)
  • VAT status: VAT not applicable — art. 293 B French General Tax Code
  • Phone (UK customer service): +44 20 8040 5007
  • Email: contact@teber.co.uk
  • Opening hours: Monday–Saturday · 9 am – 7 pm UK time
  • Service promise: We aim to reply within one working day