Skip to content
Complimentary UK delivery.United Kingdom · GBP £
REFUND AND RETURN POLICY

Refund and Return Policy

Last updated: 24 October 2026

Who we are

Teber is an online shop operated by HISOKA SAS, a Société par Actions Simplifiée registered in France with share capital of 10,000 €. The company is identified under SIRET 989 850 680 00012, APE code 47.91A (Vente à distance sur catalogue général), with its registered office at 1 Rue Marguerin, 75014 Paris, France. HISOKA SAS operates under the French VAT exemption scheme (franchise en base, article 293 B of the French General Tax Code), so no VAT is charged on its sales. We ship our products exclusively to addresses in the United Kingdom, via UPS, with a standard delivery time of 4 to 7 business days (1 to 2 business days processing + UPS 3 to 5 business days transit).

30-day right to return

We want you to be fully satisfied with your Teber purchase. You may return any product bought from teber.co.uk within 30 calendar days from the day you receive your order, for a full refund of the price paid for the item.

To be eligible for a return, the product must be:

  • In its original, unmarked outer packaging, with all accessories, tags and documentation supplied;
  • In a condition that allows it to be resold as new — minor inspection is fine, prolonged use is not;
  • Accompanied by proof of purchase (order number or confirmation email).

Returns are free of charge: once your request is approved, we will send you a prepaid return label by email. You do not have to pay any postage to send the product back to us.

Free restocking — no restocking fee: we never charge a restocking fee when you return an item. You get a full refund of the product price, on top of the free return shipping label we provide.

How to request a return

To start a return, please email contact@teber.co.uk with the following information:

  • Your full name and the delivery address used for the order;
  • Your order number;
  • The product concerned, including the belt model, colour and size;
  • The reason for the return, if you wish to provide one (for example, sizing, change of mind, defect or damage in transit);
  • Photos of the item and its packaging if the return is due to a defect, damage or a shipping error.

Within two working days, our team will reply with your return authorisation and a prepaid UPS return label, together with simple drop-off instructions.

Return address

All returns must be sent, using the prepaid label we provide, to:

HISOKA SAS – Teber Returns
28 rue de Montpellier
11000 Carcassonne
France

Please do not return items to any other address. Parcels returned without an authorised label or to an unrelated address may be refused by the carrier and cannot be processed.

Refund processing

Once your return arrives at our warehouse, we inspect the product and, where it meets the conditions above, issue your refund within 14 calendar days of receipt. In practice, most refunds are processed within 3 to 5 working days.

Refunds are issued to the original payment method used at checkout (card, Apple Pay, etc.). Depending on your bank, the funds may take a further 3 to 10 working days to appear on your statement. The refund covers the price of the returned item and, where the full order is returned, the standard delivery cost originally paid.

Items that cannot be returned

Our additional 30-day change-of-mind policy applies to items returned complete and in a condition that allows resale as new. Minor inspection and trying an item on as you would in a shop are allowed; prolonged use, washing, alterations or damage caused after delivery can affect eligibility for this additional policy.

These commercial conditions do not restrict your statutory cancellation rights or your rights for faulty, damaged or incorrectly supplied goods. Original packaging is requested where reasonably possible, and is not a condition for exercising statutory rights.

Damaged, defective or wrong items

If your order arrives damaged, develops a fault, or is not the product you ordered, please contact contact@teber.co.uk within a reasonable time and, where possible, within 30 days of delivery. Include your order number and clear photographs of the product, the belt model and the outer packaging where available.

Depending on the situation and on your preference, we will arrange one of the following at no cost to you:

  • A free replacement of the affected item;
  • A repair, where the manufacturer confirms this is appropriate;
  • A full refund of the item, including the original delivery cost.

3-year manufacturer warranty

Teber products are covered by a 3-year manufacturer warranty against defects in materials and workmanship, starting on the date of delivery.

The warranty covers manufacturing defects that arise during normal, intended use. It does not cover normal wear and tear, cosmetic wear, accidental damage, misuse, unsuitable cleaning, exposure to excessive moisture or heat, or unauthorised alterations.

To make a claim, email contact@teber.co.uk with your order number, a description of the fault and photographs where available. We will assess the claim and arrange an appropriate repair or replacement at no cost where the warranty applies.

This warranty is additional to, and does not restrict, your statutory consumer rights, including any right to a refund for faulty goods.

Exchanges

To change a belt model, colour or size, request a return under this policy and place a new order for your preferred item on teber.co.uk. This keeps each order and refund clear.

Statutory cancellation rights

You may also cancel an online purchase without giving a reason within 14 days after receipt, and then have a further 14 days to send the goods back. A refund is due within 14 days of receiving the goods or, if earlier, evidence of return. We cover return postage under our free-return policy.

Your statutory rights

This Refund and Return Policy is offered in addition to, and does not affect, the statutory rights you enjoy as a consumer under the laws of the United Kingdom, in particular the Consumer Rights Act 2015. Under that Act, goods must be of satisfactory quality, fit for purpose and as described. Where they are not, you may be entitled to a repair, a replacement or a refund within the time limits set out by law, regardless of the commercial terms above.

Nothing in this policy limits or excludes any liability that cannot be limited or excluded under UK consumer law.

Contact

  • Company name (legal entity): HISOKA SAS — French Société par Actions Simplifiée
  • Trading as: Teber (teber.co.uk)
  • Registered office: 1 Rue Marguerin, 75014 Paris, France
  • Company registration number: 989 850 680 (SIREN, France)
  • VAT status: VAT not applicable — art. 293 B French General Tax Code
  • Phone (UK customer service): +44 20 8040 5007
  • Email: contact@teber.co.uk
  • Opening hours: Monday–Saturday · 9 am – 7 pm UK time
  • Service promise: We aim to reply within one working day